Refund policy

By making a purchase, you agree to the terms of this policy.

  1. Eligibility for Refunds

a. Unused and Unworn Items: To be eligible for a refund, the item(s) must be unused, unworn, and in the same condition as when you received them. It should have all original tags and packaging intact.

b. Proof of Purchase: You must provide proof of purchase, such as the order number or receipt, to initiate a refund.

  1. Refund Process

a. Timeframe: You may request a refund within 14 days from the date of delivery.

b. Return Authorisation: Before returning any items, you must contact us on info@timanttiactive.com to obtain a return authorisation. We will provide you with instructions on how to return the item(s) and the return address.

c. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item(s).

d. Inspection and Processing: Once we receive the returned item(s), our team will inspect them to verify their condition. If the item(s) meet the eligibility criteria, we will process your refund within 3-5 working days. The refund will be issued in the original form of payment used for the purchase.

  1. Non-Refundable Items

a. Sale and Clearance Items: Items marked as sale or purchased at a discounted price are not eligible for refunds, unless they are damaged or defective.

  1. Exchanges

We currently do not offer direct exchanges for products. If you wish to exchange an item for a different size, colour, or style, you can initiate a return as per our refund policy and place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us on info@timanttiactive.com within 14 days of delivery. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances.

  1. Changes to this Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@timanttiactive.com.

This Refund Policy was last updated on 25 September 2023.